Shipping & Returns
the workroom is happy to ship to any location, near or far!
Shipping costs will be estimated through Canada Post delivery. Please let us know if you have a preferred mode of shipping or if you require your purchase to be delivered by a specific date. We will do our best to accommodate any requests you have. DHL is also available as an option to customers outside of Canada.
Actual Shipping Costs
If the actual cost of shipping your package is more than $2 less than our estimation, we will credit the difference back to you in as a shop credit. Currently, all packages are sent with tracking to ensure you are able to follow your package as it moves through the postal system. Orders are processed & shipped within 1–4 business days.
All packages are sent with tracking service through Canada Post to help ensure their safe arrival to you. In Canada delivery is between 2–9 days. In the US delivery is in 4–10 business days. Everywhere else delivery times range from 2–6 weeks. Please note that due to the pandemic, delivery times are not guaranteed.
If you live locally, you can choose to pick up your order at the workroom at 1267 Queen Street West in Toronto. These is no charge for this. We will email you when your order is ready and you can drop according to our current Curbside Pickup Schedule.
Payment can be made through Paypal or all major credit cards—Visa, Mastercard & American Express.
If you are purchasing your item(s) as a gift, we would love to include a personal note from you. Please leave detailed instructions in the notes of your order.
No returns or exchanges on cut fabric. Merchandise returns can be made for store credit within 2 weeks. If there is any errors with your delivery, please contact us as soon as possible so that we can make things right.